- DELIVERY AVAILABLE ACROSS PAKISTAN ON ALL ORDERS
MISMAN wants customers to shop with confidence. This Refund & Return Policy explains the general conditions for returns, exchanges, damaged items, and refunds for orders placed through our ecommerce store.
If you need help with a specific order, please contact our support team at [email protected] for case-specific assistance before sending any item back.
To be eligible for a return or exchange, the item should normally be unused, in its original condition, and returned with original tags, packaging, accessories, and proof of purchase where applicable. Return requests should be made within a reasonable period after delivery.
Returns may be refused if the product shows signs of use, damage caused after delivery, missing parts, altered packaging, or any condition that makes the item unsuitable for resale, unless the issue relates to a manufacturing defect or shipment error.
If you receive a damaged, defective, incomplete, or incorrect item, please contact MISMAN as soon as possible with your order details and clear photos of the issue. We will review the matter and may offer a replacement, exchange, store credit, partial refund, or full refund depending on the circumstances.
Customers should report such issues promptly after delivery so that we can coordinate with delivery partners and verify the claim efficiently.
Some items may not be eligible for return or exchange due to hygiene, safety, customization, clearance status, or product nature. This may include:
If you are unsure whether a product qualifies for return, please contact [email protected] before placing the order or before requesting a return.
To request a return or exchange, contact our support team with your order number, item details, reason for return, and any supporting photos if relevant. Please wait for return instructions before dispatching the item. Unauthorized returns may be delayed or declined.
After approval, customers may be asked to send the item to a designated return address or follow a pickup process if available.
Once the returned item is received, MISMAN will inspect it to confirm its condition and eligibility. Approval of a refund or exchange depends on the inspection result and the reason for return.
If the return does not meet the policy conditions, the item may be sent back to the customer or the claim may be declined.
If a refund is approved, it will usually be processed through the original payment method where feasible, or through another suitable method based on the payment type and business process. Refund timing may vary depending on banking channels, payment providers, or cash on delivery verification.
Original shipping charges may be non-refundable unless the return is due to a verified MISMAN error, damaged item, defective product, or wrong shipment.
If you want to exchange an item for the same product or another eligible item, please contact support first. Exchanges are subject to stock availability and product condition. If the requested replacement is unavailable, we may offer an alternative solution such as refund, store credit, or another product option.
Customers may be responsible for return shipping costs unless the return is approved due to an incorrect, defective, or damaged item received from MISMAN. If a courier pickup is arranged by us, the cost may be deducted from the refund where applicable unless the issue is confirmed as our responsibility.
Orders may only be cancelled before dispatch or processing completion. Once an order has been shipped, it may need to follow the return procedure instead of cancellation. MISMAN may also cancel orders due to stock issues, payment concerns, pricing errors, or suspected fraud, in which case any eligible refund will be processed appropriately.
Approved refunds are generally initiated within a reasonable business timeframe after inspection and approval. However, the time for the amount to appear with the customer may depend on the payment method, bank processing, or courier settlement cycle.
For any return, exchange, damaged item claim, or refund question, please contact MISMAN at [email protected]. Customers should contact support for case-specific help so we can review the order and guide the next steps.
